| Free Trial | Standard Edition | Lite Edition | |
|---|---|---|---|
| Pricing |
£ 0 per user per month |
£ 80 per user per month |
£ 4 per user per month |
| Events | |||
| Create Events The ability to create, edit and run a single or multi-runbook Event |
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| Event Planner The ability to use the Event Planner to create, view, start and complete tasks across all runbooks in the Event |
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| Event Overview The Event Overview provides aggregated metrics and visualisation of Event status, progress and issues. |
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| Event Issues Manage and view of all issues across the event from a single panel. |
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| Event SCIR View all Services, Changes, Incidents & Risks across the entire Event. |
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| Runbooks | |||
| Create Runbooks The ability to create runbooks within an Event. |
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| Runbook Planner The ability to use the Runbook Planner to create, view, start and complete tasks within a Runbook. |
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| Runbook Overview The Runbook Overview provides aggregated metrics and visualisation of Runbook status, progress and issues. |
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| Runbook Issues The ability to view, create and update issues within a Runbook. |
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| Stages & Tasks | |||
| Create Tasks The ability to create, edit and view task details |
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| Edit Tasks Each task can be edited to define the activity in great detail. |
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| Dependencies The ability to create, edit and view dependencies between tasks |
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| Start & Complete Tasks The ability to start and complete tasks to reflect progress. |
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| Platform Integration | |||
| Change Requests Add Change Requests to Event and Runbook context |
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| Services Add Business Services to Event and Runbook context |
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| Incidents Add Incidents to Event and Runbook context |
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| Risks Add Risks to Event and Runbook context |
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| License Management | |||
| License Allocation Allocate purchased licenses to different license pools. |
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| License Assignment Assign licenses to Users and Groups via platform-defined roles. |
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| License Monitoring Dynamically monitor license pool allocation and users assignment. |
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| License Reporting View detailed reports on license purchasing, pool allocation and user assignments. |
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| Construction Assets | |||
| Create and share Content Packs Content Packs deliver approved runbook content, accelerating runbook construction. |
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| Create and share Templates Templates enable standards and quick starts |
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Editions & Pricing
Navigating licensing can be a challenge, but we've kept it simple. Our goal is to cater to your immediate requirements while delivering unparalleled value for adopting the RBM solution at scale.
Editions.
We are excited to announce the launch of RBM with two Editions, with a third edition set to release in 2024. Explore the tabs below to learn more about each Edition and their respective purposes.
We have developed an edition that encompasses all the essential features necessary for planning, rehearsing, and executing intricate planned changes, disaster recovery, or service recovery events.
These features are bundled together in what we refer to as the Standard Edition, which is mandatory for all specialized staff who utilize our solution's full range of features to carry out their responsibilities.
Typical users such as content authors and event managers will require the Standard Edition license.
We understand that most users of Runbook Management will utilise the solution intermittently, performing specific tasks and requiring a limited set of features.
That's precisely why we have developed the Lite Edition.
The Lite Edition is designed for individuals who actively participate in events. They take ownership of and carry out their tasks within the event. It is important for them to view their tasks in the context of the overall plan and to start and complete their assigned tasks.
Our product roadmap includes numerous advanced features that are not available in our Standard Edition.
The main focus that characterises the features of our Professional Edition is the seamless integration with external solutions that extend beyond the ServiceNow platform itself.
Collaboration tools such as MS Teams, Slack, and Zoom, along with DevOps deployment and automation toolsets like Jenkins, PagerDuty RunDeck, AWS CodeDeploy, IBM UrbanCode, and many others, further enhance the capabilities of our Professional Edition.
Features and Pricing.
Explore the extensive range of features offered in each edition, as presented in the table below. Take advantage of our free 30-day trial to explore our solution in depth and discover the perfect fit for your needs.
Safe Harbour: Any future dated features are not commitments and are subject to change.
Flexible Subscriptions.
RBM is available on a straightforward subscription model, offering monthly pricing with a minimum number of users and minimum term. It is designed to cater to various needs, whether it is for short-term projects or long-term enterprise agreements with multiple scenarios. Take advantage of our pricing calculator below to find the perfect plan for you.
Subscription Fee Calculator
Use this simple calculator to create a quick quotation, in GBP. Contact us for a formal quotation in GBP, EUR or USD.
Results
Payment in advance for Total Subscription Fees (fees exclude VAT and any other applicable taxes).
Standard Edition Total Subscription Fee
Lite Edition Total Subscription Fees
Total Subscription Fees
Frequently Asked Questions
We expect that you'll have some questions. We've tried to answer the most common questions below.
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Is there a minimum Subscription Term?
The commercial conditions of the ServiceNow Store mandate a minimum application subscription term of 12 months. Runbook Management must therefore be purchased with a minimum term of 12 months.
That initial transaction must meet or exceed the minimum quantity of licenses.
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Is there a minimum subscription quantity?
In order to truly benefit from RBM, it is essential that the use case scenario is of considerable scale, complexity, and carries substantial risk. Our main objective is to provide exceptional value to our customers.
Our minimum license thresholds are as follows:
- Standard Edition - 25 users
- Lite Edition - 50 users
- Minimum Term - 12 months
That works out at £26,400 + VAT.
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Subscription Adjustments
We always encourage additional licenses to be purchased within the active subscription period (no surprise there).
We'll calculate the fee for these additional licenses based on a pro-rata model, linked to the the existing subscription end date (i.e. a co-terminus agreement).
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Do you support project-based licensingCustomers with an active subscription, that meets or exceeds the minimum thresholds, may have additional requirements for one or more projects.We enable individual projects to purchase additional licenses that are added to the existing subscription.Our License Management solution supports multiple Buyers from a single Customer, with each license transaction being independently funded, licensed, allocated and consumed.
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How does a Customer purchase licenses
Licenses can be acquired directly from ServiceNow Inc. via the ServiceNow Store.
The legal agreement comprises two crucial documents:
- ServiceNow Store Terms of Use
- ICEFLO Limited Application License Agreement
Visit the Store and search on "Runbook Management" to see the latest versions of these documents.
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Cancellations & Refunds
Sorry, but we don't do cancellations or refunds.
Once a subscription agreement has been purchased, you can't reduce or cancel your subscription licenses for that period.
Something out of the ordinary?
Our aim is to provide you with a licensing proposition that is clear, straightforward, and effective. We prioritise offering you great value.
If you have any specific circumstances that you would like to discuss, we are always open to engaging in a reasonable business conversation.
While we do have certain limitations, we are committed to exploring a flexible and fair approach in order to find a solution that benefits everyone, every time.