---
title: Cutover Management Support by ICEFLO
description: Get help planning and running cutovers with Runbook Management. Our team supports you from setup through to your next go-live.
---

[![iceflow-logo](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/iceflow-logo.png?width=540&height=230&name=iceflow-logo.png)](https://www.iceflo.com/)

- [Solution](https://www.iceflo.com/solution)
- [Support](https://www.iceflo.com/support)
- Pricing
- [Case studies](https://www.iceflo.com/case-studies)
- [Let's talk](https://www.iceflo.com/lets-talk)
- Simulate your cutover

![support-shape](https://www.iceflo.com/hs-fs/hubfs/support-shape.png?width=378&height=126&name=support-shape.png)

 Customer support

# How can we help?

Welcome to our customer support page. Hopefully you'll find what you need here but we're always eager to help.

[Contact the service desk](https://www.iceflo.com/support#service-desk) [Self service options](https://www.iceflo.com/support#self-service)

![support-hero](https://www.iceflo.com/hs-fs/hubfs/support-hero.webp?width=1471&height=1308&name=support-hero.webp)

## Hours of service

Many of our global Customers require support outside of these hours. We have implemented a multi-channel support model so you can help yourself or submit a request for help when we're not around.

Our standard hours are as follows:

 Monday to Friday, from 08:00 to 18:00 (UK time)

![service-desk](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/service-desk.png?width=800&height=420&name=service-desk.png)

## Service desk options

### [![phone](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/phone.png?width=78&height=78&name=phone.png) Phone Call us on +44 (0)1835 822916 Call now →](tel:+441835822916)

### [![email](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/email.png?width=86&height=70&name=email.png) Email  Click to send us an email  rbm\_support@iceflo.com →](mailto:rbm_support@iceflo.com)

### [![chat](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/chat.png?width=82&height=71&name=chat.png) Chat  Click to Chat with us online  Start a chat →](##)

![self-service](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/self-service.png?width=800&height=420&name=self-service.png)

## Self service options

### [![portal](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/portal.png?width=86&height=78&name=portal.png) Portal  Visit the Customer Portal  Open portal →](https://customer.iceflo.com/portal)

### [![knowledge](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/knowledge.png?width=86&height=86&name=knowledge.png) Knowledge  Visit our Knowledgebase  Browse articles →](https://knowledge.iceflo.com/knowledge)

### [![traiining](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/traiining.png?width=96&height=67&name=traiining.png) Training Visit our Online Training Start learning →](https://knowledge.iceflo.com/knowledge/training-courses)

<iframe data-dc-tpl="111" title="Map of ICEFLO HQ, Melrose" src="https://maps.google.com/maps?q=St%20Dunstans%20House%2C%20High%20Street%2C%20Melrose%20TD6%209RU&amp;z=15&amp;output=embed" loading="lazy" style="width: 100%; height: 100%; border: 0px; display: block;"></iframe>

 Our office

## ICEFLO HQ

**T:** [+44 1835 822916](tel:+441835822916)

**E:** [rbm\_support@iceflo.com](mailto:rbm_support@iceflo.com)

St. Dunstans House   
High Street   
Melrose   
Scottish Borders   
TD6 9RU

[![iceflow-logo](https://www.iceflo.com/hs-fs/hubfs/ICEFLO-theme/iceflow-logo.png?width=540&height=230&name=iceflow-logo.png)](https://www.iceflo.com/)

 Solution

- [Solution](https://www.iceflo.com/solution)
- [Pricing](https://www.iceflo.com/pricing)
- [Why ServiceNow](https://www.iceflo.com/)
- [Simulate your cutover](https://www.iceflo.com/features)

 Scenarios

- [Planned Change](https://www.iceflo.com/planned-change)
- [Disaster Recovery](https://www.iceflo.com/disaster-recovery)
- [Service Recovery](https://www.iceflo.com/service-recovery)
- [Cyber Recovery](https://www.iceflo.com/cyber-recovery)

 Resources

- [Support](https://www.iceflo.com/support)
- [Blog](https://www.iceflo.com/blog)
- [Case Studies](https://www.iceflo.com/case-studies)
- [Legals](https://www.iceflo.com/legals)

 Company

- [Follow us on LinkedIn](https://www.linkedin.com/company/iceflo)
- [About us](https://www.iceflo.com/about)

© 2026 ICEFLO Limited. All rights reserved.

[![iceflow-logo](https://www.iceflo.com/hs-fs/hubfs/iceflow-logo.png?width=46&height=41&name=iceflow-logo.png)](https://www.linkedin.com/company/iceflo)

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries. Other company names, product names and logos may be trademarks of the respective companies with which they are associated.