ICEFLO at a Glance

  • Build, manage and execute complex, integrated runbooks
  • Achieve clarity and control with continuous, dynamic updates
  • Protect service availability and actively manage risk

Deploy Change

ICEFLO’s powerful forecasting engine, workflow and intuitive executive dashboard lets you easily track progress and maintain control at every stage of an implementation to ensure a successful outcome.

  • Rehearse, learn and iterate to increase confidence
  • Integrated, versatile back-out functionality
  • Dynamic forecasting enabling early intervention

Assure Service Availability

Real-time forecasting, dynamic critical path and threshold based alerting provide you and your team with all the key information you need to make informed decisions to prevent unscheduled service down-time.

  • Retain customers by eliminating the significant cost of change-related service outages
  • Protect shareholder value by confidently delivering change and enhancing your company’s reputation
  • Avoid the negative press coverage from technology change gone awry

Protect Reputation

Demonstrate control and build confidence. Track progress all the way, actively managing risk enabling timely, pre-emptive action when necessary to protect service. Continuous, accurate status communicated to all stakeholders.

  • Standardisation of process, structure and vocabulary
  • Global access by staff, partners and 3rd parties
  • Automated task workflow, including automated alerting

Enhanced Collaboration

ICEFLO is a unique Cloud platform that enables geographically dispersed implementation teams, including multi-vendor scenarios, to collaborate effectively to deliver complex change.

  • Automated capture of actual task and user activity
  • Integrated issue management and reporting
  • Automated Post Implementation Reports (PIRs)

Audit, Compliance & Reporting

ICEFLO helps you meet stringent audit and compliance imperatives. Objectively evaluate your change outcomes based on evidence rather than anecdotes.

Pricing & Editions

Team

Perfect for small groups with a minimum of two users

$32

/user/month (billed monthly)

30 Day Free Trial

Key Features

STP (Runbook) creation
Internal dependencies
Real-time forecasting engine
Integrated issue management
Task progress update
Support desk access.

Business

Perfect for larger groups with a minimum of 10 users

$64

/user/month (billed annually)

Get Started

Includes all Team Features PLUS

External dependencies
Communications via SMS channel
Task owner notification request
Audit capability
Event dashboard reporting

Enterprise

Perfect for larger groups with multiple billing units

Pricing by Agreement

/user/month (billed annually)

Get Started

Includes all Business Features PLUS

Document attachments
STP templates
Status checkpoint progress reporting
STP resource management reporting
Multiple client billing units
Service status reporting by business unit

Discover how ICEFLO can power service
transition in your sector

“ICEFLO delivers a powerful real time capability to monitor, manage and take decisions during a live change. ICEFLO is of significant benefit to our organisation.”

Senior Manager

Leading Investment House

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Expert Support

Get the most from ICEFLO with our experienced support team

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Blog

The ICEFLO Blog

The ICEFLO blog is the primary channel used to publish our thoughts on Deployment Management in general and to encourage a vibrant conversation

5 Ways in which Good Communications Make for Great Implementations

Whoever said "no news is good news" certainly never worked in Deployment Management, or if they did, not for long! Good communications means managing information correctly and efficiently and if you don't have a robust strategy, you are going to run into trouble.

Help Us Raise Funds For The British Heart Foundation

I’m delighted to share this update with you as the Agenor Technology Team prepare to dive head first into the 2015 Edinburgh Marathon Festival, taking place on Saturday 30th and Sunday 31st May, to raise funds for the British Heart Foundation (BHF).

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