"...having ICEflo gives us confidence that we are monitoring our SLA stopwatch, allows management and other team members to remotely view progress, and gives us a template to use on the next similar implementation. It's a big step forward for us."
Head of IS, Baillie Gifford
Interactive home page with user-specific information.
Capture key service metrics like Service Level Agreements.
Real time view of all scheduled STPs across the business.
Display User - Details
See at a glance all the team members involved in the Service Transition and their contact details.
Each STP is built up of numerous stages and tasks which can be done rapidly and in parallel.
Each team member can rapidly build up their own individual tasks.
Real Time Update Panel
Forward-forecasting engine which gives an up-to-the-minute timescale projection.
Allows everyone across the team to receive communications as they want it.
See at a glance how your Service Transition is progressing.
Home in on the progress of selected STPs.
This screen shows the STP schedule and progress.
Gives a visual representation of the actual times associated to the tasks activation and completion compared to their planned times.