ICEFLO at a Glance

  • Build, manage and execute complex, integrated runbooks
  • Achieve clarity and control with continuous, dynamic updates
  • Protect service availability and actively manage risk

Deliver Change

ICEFLO’s powerful forecasting engine, workflow and intuitive executive dashboard lets you easily track progress and maintain control at every stage of an implementation to ensure a successful outcome.

  • Rehearse, learn and iterate to increase confidence
  • Integrated, versatile back-out functionality
  • Dynamic forecasting enabling early intervention

Assure Service Availability

Real-time forecasting, dynamic critical path and threshold based alerting provide you and your team with all the key information you need to make informed decisions to prevent unscheduled service down-time.

  • Retain customers by eliminating the significant cost of change-related service outages
  • Protect shareholder value by confidently delivering change and enhancing your company’s reputation
  • Avoid the negative press coverage from technology change gone awry

Protect Reputation

Demonstrate control and build confidence. Track progress all the way, actively managing risk enabling timely, pre-emptive action when necessary to protect service. Continuous, accurate status communicated to all stakeholders.

  • Standardisation of process, structure and vocabulary
  • Global access by staff, partners and 3rd parties
  • Automated task workflow, including automated alerting

Enhanced Collaboration

ICEFLO is a unique Cloud platform that enables geographically dispersed implementation teams, including multi-vendor scenarios, to collaborate effectively to deliver complex change.

  • Automated capture of actual task and user activity
  • Integrated issue management and reporting
  • Automated Post Implementation Reports (PIRs)

Audit, Compliance & Reporting

ICEFLO helps you meet stringent audit and compliance imperatives. Objectively evaluate your change outcomes based on evidence rather than anecdotes.

Pricing & Editions


Perfect for small groups with a minimum of two users


/user/month (Billed monthly)

30 Day Free Trial

Key features

STP (Runbook) creation
Internal dependencies
Real-time forecasting engine
Integrated issue management
Task progress update
Support desk access.


Perfect for larger groups with a minimum of 10 users


/user/month (Billed annually)

Get Started

Includes all Team features PLUS

External dependencies
Communications via SMS channel
Task owner notification request
Audit capability
Event dashboard reporting


Perfect for larger groups with multiple billing units

Pricing by agreement

/user/month (Billed annually)

Get Started

Includes all Business features PLUS

Document attachments
STP templates
Status checkpoint progress reporting
STP resource management reporting
Multiple client billing units
Service status reporting by business unit

Discover how ICEFLO can power service
transition in your sector

“ICEFLO delivers a powerful real time capability to monitor, manage and take decisions during a live change. ICEFLO is of significant benefit to our organisation.”

Senior Manager

Leading Investment house

View Case Studies

Expert support

Get the most from ICEFLO with our experienced support team

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Announcing our new client QubeGB!

Agenor are pleased to announce that we will be working with QubeGB to help the company enhance its audit process after the telecommunications engineering and installation services provider decided to adopt ICEFLO.

Shouldn’t you be rehearsing your implementations?

Any major or complex implementation can involve multiple stakeholders, an army of technical specialists and no doubt a multitude of systems and applications. Throw in some very specific timing parameters and service availability requirements and you, as the Implementation Manager, might find yourself as the one who’s responsible for having to orchestrate all of this to a successful outcome.

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