ICEflo ICEflo Implementations in a Controlled Environment

Maintain Service

Capture key service metrics like Service Level Agreements.

STP Calendar

Real time view of all scheduled STPs across the business.

Display User - Details

See at a glance all the team members involved in the Service Transition and their contact details.

Maintain Tasks

Each STP is built up of numerous stages and tasks which can be done rapidly and in parallel.

Add Tasks

Each team member can rapidly build up their own individual tasks.

Real Time Update Panel

Forward-forecasting engine which gives an up-to-the-minute timescale projection.

Maintain Communications

Allows everyone across the team to receive communications as they want it.

Gauge

See at a glance how your Service Transition is progressing.

Events

Home in on the progress of selected STPs.

MI Reporting

Successful logon results in navigation to a context sensitive home page outlining information of particular relevance to that user. The layout enables the user to immediately act methodically and efficiently within the ICEflo system.

Planned-Actual Gantt

Gives a visual representation of the actual times associated to the tasks activation and completion compared to their planned times.