A global bank had been using an on-premises Peoplesoft solution as their core Human Resources platform for almost a decade. As the foundation stone of their HR Transformation programme, the client selected Workday as the target platform for their modernised, cloud-based digital HR solutions.
The scope of the migration programme was extensive, summarised as follows:
“ICEFLO provided a powerful platform for all participants to collaborate effectively on this complex, large-scale implementation. We could track and report progress, issues and the critical path - all supported by real-time metrics that management trusted.”
Business Delivery Lead, Global Bank
A platform migration of this scale brings with it considerable problems that need to be overcome. The complexity of the event means that detailed runbooks had to be built and rigorously tested. Accurate timings and detailed dependencies between tasks and indeed runbooks are critical.
Confidence in the cutover plan is crucial and can be elusive to build. With multiple parties involved, effective standards, processes and organisational models had to be carefully designed and tested if chaos was to be avoided during the cutover.
Finally, the ever-present problem of having limited time to perform a huge and complex set of tasks meant that effective co-ordination of a large team was essential, as was the efficient resolution of the issues that would inevitably arise.
A migration on this scale represented a huge undertaking and one that carried significant operational risk for the Bank. The first challenge was to successfully adopt the ICEFLO solution and the second was to get to a go-decision, with confidence high that the go-live could be successfully delivered. Naturally, the greatest challenge was to deliver the cutover, successfully delivering the required business outcome.
The challenges can be summarised as follows:
The implementation was an overwhelming success, delivered by a multi-disciplinary team from technology, business and various key partners. The ICEFLO solution meant that all stakeholders could see status and progress at all times; Issues were identified, reported and actively managed; Key checkpoints we supported by vital metrics, enabling data-driven decisions. The overall sensation of being in control of all the moving parts bred confidence throughout this critical event. All post-implementation activities were built into the cutover plan and added to as issues were identified.
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