Abu Dhabi (1)

First Abu Dhabi bank use ICEFLO on core banking cutover


Download PDF

Customer Context 

In 2017, First Gulf Bank and National Bank of Abu Dhabi merged to create First Abu Dhabi Bank (FAB) to become the largest bank in the UAE and the second largest in the Middle East.  With 60 banks in the region serving a population of 9 million, more challenging regulatory and capital demands are emerging, setting the scene for a series of merger activity.

Following the commercial merger of the two banks, the Springboard programme was launched to complete the full integration of the heritage businesses. Both banks consolidated their source systems onto the latest Temenos T24 core banking system, within a brand new datacentre. 

PwC were chosen as the Consulting third party to lead on the Event design and provide the Command and Control expertise. ICEFLO was chosen by the bank as the tool of choice to plan and manage the rehearsals and eventual cutover. An ambitious programme was launched with a target completion date in early December 2018.

“ICEFLO has been the heart of the implementation. I’m not sure how we would have orchestrated hundreds of resources managing thousands of tasks without it. Absolutely terrific! The ICEFLO team were also fantastic, helping us with the implementation every step of the way.”

Senior Manager, First Abu Dhabi Bank


Get in Touch

The Problem

The newly formed bank had traditionally worked from Microsoft Project plans when doing any complex cutovers, and whilst this method was useful for compiling the initial data, it was evident that a more appropriate tool was required as the detailed planning began.

Moreover, as this was a highly complex event, and critical to concluding the merger activities, a solution that would closely monitor progress was imperative to protect the bank against potential risks.

The Goal

  • To enable teams across technology and the business in ICEFLO, facilitating a collaborative approach to planning and final cutover
  • To plan and run a series of dress rehearsals with easy capture of lessons learned
  • To provide transparency on progress to all parties, including senior stakeholders
  • To provide greater confidence of success during the final cutover

The Challenge

A merger of this magnitude was a significant undertaking for the bank and third parties involved, and was to be delivered in an ambitious timescale. In integrating both banks' systems and applications over a single weekend, the migration of all data into a new datacentre with new infrastructure, as well as deploying application upgrades was a huge challenge.

ICEFLO was chosen to mitigate the risks around the live cutover, but also to facilitate the detailed planning required. With 65 separate work streams across both technology and business, the complexity of inter-related activities could be handled with ICEFLO’s dependency management features.

Hosted initially in MPP files, the ICEFLO team were able to support the banks in importing and restructuring all the data in ICEFLO. A series of closely scheduled rehearsals were to be delivered, with refinements applied before the next rehearsal run. In addition, the regulatory authorities were monitoring the results of rehearsals, looking at ICEFLO evidence to ensure the risks were minimised.

With teams dispersed across multiple buildings, adoption of ICEFLO had to be carefully managed to ensure that all end users had the correct level of education before being permitted to access the data within ICEFLO.


The Result

The Adoption

  • Import of all data relating to 65 different work streams, into ICEFLO
  • Restructure of the data, including complex dependency management to ensure an effective work flow of tasks
  • A series of onsite and remote education sessions and extended training workshops delivered to provide optimal use of ICEFLO by the UAE bank's teams and their partners
  • Dress rehearsals run to prove the data and structure, and develop the teams’ ICEFLO knowledge

First Abu Dhabi Bank experienced: 

  • An intuitive tool which could handle the volume of tasks and complexity of the inter-dependencies
  • A solution that was easily adopted across multiple internal teams and third parties
  • Confidence in the integrity of the overall plan and execution of the final cutover
  • Real Time visibility of Progress, Risk and Issues during cutover

Share this story