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Meet the ICEFLO Team

Jackie Smith (1)
Jackie Smith
Director of Customer Success

Jackie has worked with ICEFLO for over a decade. She is responsible for every interaction with our Customers and leads the CSM team with a total focus on customer service. 

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Lana Ellis
Lana Ellis
Change & Release Manager

Lana has a decade of experience working with ICEFLO and has performed a number of roles since joining us. She now manages all ICEFLO changes and releases, communicating with customers all the way.

Ben Rogers
Ben Rogers
Customer Success Analyst

Ben is primarily responsible for helping our customers, delivering training through webinars and classroom demos. He is also contributing heavily to the launch of the new ICEFLO website.

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Jill Hamilton
Jill Hamilton
ICEFLO Consultant

Jill joined ICEFLO in 2014 after graduating with a degree in Business Management. Over the years, Jill has gained experience in a number of roles and now works as an ICEFLO Consultant which entails liasing closely with customers, testing all aspects of ICEFLO and producing ICEFLO training materials. 

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Leagh Douglas
Leagh Douglas
Head of Product Management

Leagh has been a team member since 2009 and is the brains behind the ICEFLO solution. She has designed the entire application and even turned her hand to some code. Leagh knows the good, the bad and the ugly of ICEFLO but loves it all the same.

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Catherine Brown
Catherine Brown
Lead Developer

Cath has worked with ICEFLO since 2010 and knows almost every line of code in the solution - mainly because she's written or optimised most of it! She's an expert APEX and PL/SQL developer and a right good lass into the bargain.

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Martin Nielsen
Martin Nielsen
Application Developer

Martin is a highly experienced APEX and PL/SQL developer and brings additional "front-end" skills to the team. He's a big fan of APEX plug-ins and has been churning out excellent interfaces for years. 

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Harry Wilson
Harry Wilson
Trainee Software Engineer

Having started in September 2018 straight out of high school, Harry is our first Graduate Apprentice. Harry helps the Product Engineering Team and attends Heriot Watt University to study BSc (Hons) in Software Development for Business.

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Andrew Mitchell
Andrew Mitchell
Software Engineer

Andrew recently graduated from the University of Edinburgh with a degree in Computer Science (BSc). Andrew is currently a Software Engineer working within the Product Management team in our Tweed Horizons Office.

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Andy Smith
Andy Smith
CEO

Andy is the CEO of ICEFLO and has worked across the IT industry for over 20 years. Andy's experience is very varied having worked in the Financial Services, Utilities and Hospitality sectors and in several roles including Programme Manager, Project Manager, Group IT Manager and Technical Services Manager. 

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Leanna Hodgins
Leanna Hodgins
Marketing Analyst

Leanna joined ICEFLO in April 2018 as a Marketing Analyst. She is primarily responsible for the ICEFLO website and social media channels. As a recent graduate, Leanna is eager to put her marketing knowledge into practise within ICEFLO.

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DAVE H
David Hubbard
Infrastructure Architect
David has worked with ICEFLO since 2010 and is a man of many talents. As an former Enterprise Architect with a global bank, Dave knows his stuff and has ensured that ICEFLO meets every expectation of large Customers. He's also our hero for buying the milk almost every day.
 
 
 
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Allan Robertson
Allan Robertson
Senior Technical Consultant

Allan has worked with ICEFLO since 2008, albeit he spent 7 years with EMC in their Solutions Centre in Ireland. Alan brings a huge breadth of technical knowledge of all things Cloud-related. He's not an early morning person but does like pulling an "all-nighter" to get the job done.

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Stephen Rowe
Steve Rowe
Oracle DBA
Steve is a professional Oracle DBA with over 25 years experience in the Public, Telecommunications, Motor and Financial Sectors. Steve has been working with ICEFLO since 2012, initially as a Production DBA on a technically challenging Oracle Grid technology refresh. 
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