Many of our Customers continue to ask for complete reassurance when critical cutover activity is underway. We know that the stakes are high in these scenarios and that nothing should be left to chance. As your Cutover partner, we're only too happy to oblige, providing maximum confidence and reassurance when it's most needed.
Service Assurance is our premium support service, delivering over and above the "normal" expectations. When Service Assurance is put in place, we elevate the quality of service by putting our "A-team" directly on the case. In this scenario, the individuals who have designed, developed and built the ICEFLO service are mobilised on a 24-hour support model. Our team of four will include experts from Customer Success, Product Engineering and Cloud Services.
Our Service Assurance team will conduct a range of pro-active activities that will absolutely minimise the risk of any issues with the ICEFLO service during the critical cutover periods. Their mission is to ensure that, you, our Customers have full confidence that the ICEFLO service will be rock-solid during your cutover event. Their first goal is to be present, ready to help, around the clock. Here’s some details of what they will do: