A: No, it is possible to link your existing ServiceNow instance to your ICEFLO instance. All that is needed is to download the ICEFLO application from the ServiceNow store into your instance.
Q: Is it possible for my ICEFLO team to communicate with the ServiceNow team?
A: You can add contact information (name, email, phone number) in ICEFLO and have these reflected in ServiceNow, therefore allowing teams to communicate effectively.
Q: Will my changes automatically update on ServiceNow?
A: Raising incidents and changes in ICEFLO will automatically create new ServiceNow incidents and changes respectively. Updates to a change or incident in ServiceNow, such as setting the assignment group, changing the priority or resolving the change are reflected back to the corresponding ICEFLO change or incident immediately without the need for user intervention.