Our Solution Consultants bring expert knowledge of ICEFLO to the table, with strong experience of how ICEFLO has been successfully deployed, configured and used in other Customer scenarios.
Our Solution Consultants are, first and foremost, product experts. They will typically have been involved in the design, testing and deployment of ICEFLO over several years. They will know all the configuration options and have a deep knowledge of the features of the solution and how best to apply these in real-world scenarios.
Solution Consultants contribute across a number of areas to ensure that our Customers get off on the right footing. Their first goal is to listen to you and learn about your environment, your organisation and your cutover challenges. They will use the information gathered to assist you in the following ways:
Our Solution Consultants can sometimes be required to work outwith normal business hours (Monday- Friday: 08:00-18:00 UK time), we will charge for this premium service at a rate of £125 per hour.
Our Event Managers are highly experienced individuals, capable of operating successfully at executive level within the context of a large-scale, business-critical technology cutover.
They will typically have been involved in the strategy, organisational design, rehearsals and live cutover events over several years. They will bring authority and credibility as seasoned professionals and a strong track record of successfully working with Customers in this most challenging context.
Event Managers contribute across several adoption phases to ensure that, you, our Customers get off on the right footing. Their first goal is to listen to you and learn about your environment, your organisation and your cutover challenges. They will use the information gathered to assist you in the following ways:
Our Deployment Managers are experienced professionals with a proven background of planning and executing business-critical technology cutovers. They will typically have led the live cutover phase of several projects, in different Customer contexts, over several years. They will bring structure, an attention to detail and a strong appreciation of the risks associated with any technology cutover.
Deployment Managers as responsible for the effective preparation and execution of successful cutovers. The role of that Deployment Managers is as follows:
Our Runbook Engineers are experienced professionals with a proven background of building complex runbooks for business-critical technology cutovers. They will typically have used spreadsheets for several years before acquiring skills and certification in the use of the ICEFLO solution. They will bring product knowledge, structure and an attention to detail to the runbook construction process.
Runbook Engineers as responsible for the effective preparation of high quality, detailed runbooks. The role is as follows: