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Accounts and Passwords FAQ's

Q: How do I log in to ICEFLO?

A: You have three options.
1) Visit or bookmark www.iceflo.com and click on the Login menu option
2) Visit or bookmark https://app.iceflo.com
3) If your organisation has opted for a branded, dedicated service, visit https://"mycompany".iceflo.com

Q: When I log in, the system states that my account is inactive. What do I do? 
A:
Contact your ICEFLO Client Administrator and request that your account be activated 

Q: What are the rules for the content of passwords?
A:
   The minimum password length is 8 characters. Your password must contain a mixture of alpha-numeric characters. 

Q: What if I forget my password?
A:
 On the login page of ICEFLO on the right hand side of the password field there is a ‘Forgot Password’ link. Click on this link and enter your username/email address. You will then receive a password reset email, with instructions.

Questions still not answered?

 

Get in touch today and one of the team will be happy to answer any additional questions! 

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