Announcing Runbook Management.

After more than a decade of providing ICEFLO to the market, we're delighted to announce the availability of our new solution, Runbook Management (RBM). We've listened to Customers and committed our future to ServiceNow®, the platform for digital business. 


  Built On ServiceNow Solution

Available today from the ServiceNow® Store as a native, Built on ServiceNow® application.

Click on the image to visit, our website dedicated to the new solution.

ICEFLO Capabilities

Our unique platform has been carefully designed to provide user friendly capabilities throughout all stages of the complex cutover process. From start to finish, you can relax, safe in the knowledge that your technology change is being diligently managed. You might use various terms including runbook, an implementation plan, a cutover plan or a deployment plan. Regardless of the term, ICEFLO changes how you deliver change.



Build and share better quality runbooks & cutover plans, faster and with less effort and cost. Standardise process and structure. 



Rehearse, refine, learn and improve. Run fewer, better quality cutover tests that deliver more confidence and value. 




Co-ordinate and control everything from a single, powerful platform. Inform and constantly reassure all stakeholders of the quality of your cutover approach. 



Support continous improvement. Learn from experience. Offer powerful, factual evidence for Audit, Risk and Compliance purposes. 

ICEFLO now integrated with ServiceNowservicenow-logo


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Watch an ICEFLO overview 


ICEFLO Use Cases 

Looking to design & execute a seamless cutover plan? ICEFLO is an extremely versatile solution, and can be adopted across a broad range of cutover use cases. For all your cutover needs, ICEFLO is here to help provide confidence, clarity and control when you need it most - when you "go-live".


Disaster Recovery Rehearsals


Mergers and Acquisitions


Legacy Technology Upgrades

View Case Studies

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ICEFLO ISO-27001-2013 Accreditation



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During the event visually the tool definitely helped us easily identify any tasks that were running late. Also viewing the dependencies, tracking progress, performing small changes and seeing the impact, were all quick and far more transparent. Our teams were even using ICEFLO on their mobile phones!

Overall we were pleased that we had successfully managed the event and I’m sure we will be using ICEFLO for our next implementation.”

Roberta Nayee, Implementation Manager

The traditional method of having a spreadsheet of tasks  lacks the functions and speed at which ICEFLO can present information back in real-time, empowering both the implementation managers and the stakeholders to make informed decisions on the ground."

Shaan Kodituwakku, Senior Implementation Manager

The data center migration was a very, very complex cutover. Every time the project team challenged ICEFLO they came up with the goods. I firmly believe that without ICEFLO, the implementation would not have been the huge undoubted success that it was."

Steve McGonnell, Implementation Manager

ICEFLO made the execution of runbooks simple – very simple!  Auto-updating reports, with clear icons to identify the status of each task, relieved a lot of undue pressure from the Implementation Managers during a highly visible and important event.

David Robertson, Implementation Manager

"For a large and complex cutover like ours I would surely use ICEFLO again. Doing it via the traditional spreadsheet way is simply not an option anymore if you have worked with ICEFLO.

Hans Knopper, Project Manager