Scenarios
Putting it simply: if your organisation implements IT change, you will benefit from using ICEflo. Whether you run single or multiple, minor or complex implementations, the rich feature set and proven abilities of the software will provide precision control and minimisation of risk.
The adaptability and customisation potential of ICEflo mean it can be tailored to suit virtually any type of organisation, from a global bank to a local health board.
Of course, when making any purchasing decision, we understand you need to be sure the product actually delivers: three real-world examples of the product offering solutions are described below:
1. Call Centre Upgrade
A major financial institution needs to deliver a new business application to support their call centre operations. With 5 call centres across the UK and 750 staff, the Implementation team need to deliver this change during a single weekend.
The main challenge is to mitigate the financial, reputational and operational risk involved in such a complex implementation. Operations must be up and running Monday morning or worst case that they can revert to the current system in time.
What can ICEflo do for you?
Call Centre Manager
Implementation Manager
2. HR Solution Upgrade
The HR department of a local authority uses an internal single application system and it needs to implement a major software upgrade from their third party software supplier. Small changes are run often but this release radically transforms the platform. Availability of the system must be 6 days per week and 18 hours per day.
The main challenge is protecting the service availability and to deliver robust, proven planning and control to give confidence to proceed.
What can ICEflo do for you?
HR Manager
Implementation Manager
3. Software supplier release
An Independent Software Vendor (ISV) releases regular versions of their product with a standardised installation process across their customer portfolio. The main challenge lies in each customer having a different infrastructure solution so each implementation is unique and collaboration with technicians for every customer is complex and lengthy.
What can ICEflo do for you?
ISV Customer Technician
ISV Corporate Consultants
