Head of Service Delivery
In many implementation scenarios, the Head of Service Delivery is invited to fully entrust the success of the implementation to the Implementation Manager and is thereafter reliant on the Implementation Manager to deliver and report back the outcome.
ICEflo provides a much higher degree of certainty to the Head of Service Delivery, derived from the following set of benefits:
- Service Availability - laser-sharp focus on protection is the number one priority for all change
- Peace of mind - with robust planning disciplines, standards and processes including a structured lifecycle process
- Confidence - that the implementation will be successful or that backout would be successful if required
- Visibility - of real time status on Implementation during execution period
- Communication - automated live communications across the business on real-time status, with user-specified communication preferences (i.e. browser, e-mail or SMS)
- Early notification - of any deviation from plan
- Direct engagement - in any subsequent decision-making
- Reduced risk - operational, reputational and financial
- Reporting - management information that is centralised and standardised
Richard McGrail, Head of IS at Baillie Gifford, provides a real sense of the benefits delivered by ICEflo:
“We are using ICEflo to help us manage our mission critical infrastructure maintenance jobs. These can be very complex, always at anti-social times, and having ICEflo gives us confidence that we are monitoring our SLA stopwatch, allows management and other team members to remotely view progress, and gives us a template to use on the next similar implementation. It’s a big step forward for us.”
Richard McGrail, Head of IS, Baillie Gifford
