Monitoring

Port Monitoring

As part of the Advanced Site Availability Monitoring service provided by RackSpace, the ICEflo service is continuously monitored at a port level. The ports that we monitor have been selected to provide a broad coverage of the components that make up the ICEflo service. If any of the ports being monitored encounters an exception condition, RackSpace immediately raise an alert, create a ticket and optionally commence pre-defined recovery actions.

URL Monitoring

As part of the Advanced Site Availability Monitoring service provided by RackSpace, the ICEflo service is continuously monitored at a URL level.

The URL we monitor is listed below:

https://www.iceflo.com/pls/apex/f?p=20100:1

In addition to basic URL monitoring, we examine the content of the served page to ensure that the ICEflo site is up and running. If the URL being monitored encounters an exception condition, RackSpace immediately raise an automated alert, create a ticket and optionally commence pre-defined recovery actions.

Database Monitoring

The Oracle database is continuously monitored using a custom script that Agenor has developed. If any error condition is identified, an email alert is sent immediately to our support team. The list below illustrates some of the database components and attributes that are actively monitored:

Database file system space
Database listener status
Oracle instance process status
Storage status
Free process status
Scheduled job status
Max Extents status
DBMS jobs status
System space status

ESX Server Monitoring

The ICEflo service is built upon a Virtualisation solution provided by VMware. The ESX server is the physical unit upon which the platform depends and we have extensive monitoring in place to ensure that the physical server and associated computing resources are in a state of good health.

Virtual Server Monitoring