Maintain service

Reducing unplanned Service Outages is the primary goal of the ICEflo application. Capturing key service metrics, including Service Level Agreement availability windows facilitates the close monitoring and early alerting of potential problems whilst implementing a change against a service.

SOE calendar

The SoE Calendar provides the user with a real time view of the clients SoE�s schedule, across the business and potentially at a global level. Senior management gain an immediate appreciation of all scheduled activities and their current status.

advICE

On adoption of the ICEflo application, rapid understanding of the functions and steps to be taken to begin administering and running SoEs within this technology is of key importance. advICE provides such 'hand-holding' functionality. Driven purely by data in context, advICE continually advises the Implementation Manager of the next steps they must/might take in order to successfully construct and run their Implementations plans.

Maintain tasks

"An SoE's structure can be broken down into numerous Stages each of which contain one or more Tasks. ICEflo's centralised database with browser access enables rapid and parallel SoE Construction."

Grid add

Adding tasks to the implementation plan used to be a serial, laborious and time-consuming process. With ICEflo, users can rapidly define high level details of tasks, shaping the content of the overall plan. This can be done in parallel and task details can then be populated by multiple team members. The result is an efficient and speedy construction and review process.

Real Time Update Panel

This is one of the most innovative aspects of the ICEflo application. The RTUP provides real-time information on available and active tasks, the forecast endtime of the implementation and a constantly refreshed RAG status that indicates the health of the overall implementation. There's nothing else on the market that gives this enterprise visibility of the status of a change.

Communication preferences

ICEflo facilitates automated communications and alerting to all interested parties. Each individual user controls the means by which they would like to receive these communications. This flexibility enables all team members to work confidently offsite or at home in the knowledge that communication of any event of potential interest to them will come through via the channel of their choosing.

Gauge

Visualisation of the status of a single implementation is provided by the Gauge feature of ICEflo. The gauge allows everyone involved to assess progress and shows more detail than the RAG status of the RTUP.

Events

Managing one implementation is a significant challenge but managing several that are running concurrently ramps up the complexity and associated risk profile. With the Major Event features, multiple gauges can be presented giving a visual indicator that strips away complexity and provides a unique insight into a complex environment.

MI reporting

Successful logon results in navigation to a context sensitive home page outlining information of particular relevance to that user. The layout enables the user to immediately act methodically and efficiently within the ICEflo system.

Gantt

We're keen to stress that ICEflo isn't a standard project management solution - but we appreciate that a Gantt chart provides a useful visualisation of the timeline of a change. The Gantt solution is even more powerful when applied to a major event - blending multiple tasks form multiple SoEs into a single, continuous timeline.