Today’s business leaders want to modernise how you plan, rehearse and run high-risk change and recovery scenarios.

 

Operational Resilience is vital.

 

Customers, colleagues, shareholders, and regulators demand services that are both resilient and dependable.

 

 

Female-CEO
 

Time for Change

The era of relying on spreadsheet runbooks is behind us.
 
Discover why runbook modernisation is crucial in today's world, where the management of risk and resilience has never been more vital.
 
Take 2 minutes to watch our video that presents a compelling case for embracing the future.

 

Modernise your runbook technology to achieve great things

Tackle the challenges faced across all three OpRes scenarios.

Target (SPM)

Deliver more and manage risk

Efficient planning, rehearsals and growing confidence and control lead to more delivery, with reduced risk.

Fire Hydrant

Reduce avoidable service outages

Eliminate the self-harm of service outages induced by planned events, by managing risk in real-time.

Regulatory Compliance

Achieve regulatory compliance

Satisfy both the current and emerging regulatory requirements for improved Operational Resilience. 

 

Replace Spreadsheets

We've all used spreadsheet runbooks to plan Cutovers and DR recoveries.

And we've all experienced that white-knuckle ride, almost every time.

Too much risk, too much stress, too many near misses.

Sample-Speadsheet-Runbook
 

Digital Runbooks

Transform your experience with Runbook Management on the ServiceNow platform.

Manage risk in real-time and deliver safely, every time. 

Swap chaos and concern for clarity, calmness and control.

hubspot-computer

Runbooks on the platform for digital business.

Unrivalled ease of adoption, leveraging your investment in ServiceNow.

Native Now App

RBM is a native, fully-certified Built on ServiceNow® solution.

 

Roadmap

Roadmap woven into ServiceNow® solutions incl. ITSM, IRM & BCM.

User Interface

Familiar interfaces used by employees and partners.

 

Free Trial

30-day free trial, upon request.

Subscription Model

Annual subscription model.

User Group

Simple, role-based licensing.

ServiceNow Store

ServiceNow® Store procurement.

Handshake

Conforms with security and architecture requirements.

Rapid Time to Value

Rapid time to value  - simple to try, buy, deploy and use.

Trusted

Global, scalable, and trusted.

 

The platform for digital business

Runbook Management (RBM) offers powerful new capabilities for Customers to tackle their Operational Resilience challenges.

Built on ServiceNow®, RBM is the only runbook solution that leverages Customers' investment in the ServiceNow® platform, replacing outdated spreadsheet runbooks with the power of the platform for digital business.

RBM eliminates information islands and enables seamless integration with other ServiceNow® solutions, business processes, information assets and technology delivery capabilities.

Built On ServiceNow Solution

transform the  experience across all Operational Resilience scenarios

Expect to achieve more, with less risk and improved outcomes.

Reduce Planning Costs

2X

Increase in runbook construction efficiency
Deliver Change

50%

Reduction in Project "No-Go" decisions and delays
Reduce Trend

80%

Reduction in service outages due to planned events
Increase stress testing

30%

Increase in service recovery and DR stress tests

Achieve powerful results with specific, measurable outcomes that enhance your Operational Resilience posture. Boost change throughput, optimise service and disaster recovery, mitigate risk, and attain regulatory compliance.

We have used the original ICEFLO solution for almost a decade and it has transformed our cutover and DR experience. The new Runbook Management solution, delivered on the ServiceNow® platform, makes strategic sense, adds powerful functionality, eases wide-scale adoption and amplifies the benefits to our organisation.
Business Lady #1
Head of Service Delivery
Global Bank
We've been trying for years to eliminate the use of spreadsheet runbooks for critical events. We know we have to mitigate and manage risk better, as the risks we have been exposed to are simply too high. With RBM, we've found the right solution, on the right platform, at the right time.
Business Man #2
Global ServiceNow Platform Owner
Global Bank
We already have a myriad of tools to solve different business problems. Too many. We made the strategic decision to prioritise solutions on the ServiceNow® platform. RBM is like a Swiss Army Knife that we can use to tackle several Operational Resilience scenarios.
Business Man #1
CIO
UK Insurance Major

Let's talk

We'd love to have a discussion with you about Runbook Management.

  • We start by listening, asking you to describe your role, goals and challenges
  • We ask a few questions about how you do things today
  • We then show you the basics of Runbook Management
  • We answer any questions you might have
  • We explore if and how we can help and agree any next steps

Please use the Meetings tool to set a date and time that suits you.